AquaFlow

Privacy Policy

Effective date: November 9, 2025

AquaFlow Water Delivery Inc. (“we”, “us”) respects your privacy and handles personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.

What we collect

  • Phone number and email address
  • Delivery address
  • IP address (for spam and fraud prevention)
  • Order details (quantity, totals, timestamps)

Why we collect it

  • To fulfill and deliver your order
  • To contact you about your order and provide customer support
  • To prevent spam, abuse, and fraudulent orders
  • To measure advertising performance when Google Ads is configured

Where we store it

Order data is stored on our company server as encrypted-at-rest files managed by us. Access is limited to staff who need it to process orders.

Who we share it with

  • Payment provider — you are redirected to our external checkout to pay. Payment card details are handled by the payment provider, not stored by us.
  • Telegram — order notifications are sent to our internal Telegram chat so our team can process deliveries. Telegram receives the order content we send.
  • Address suggestions — while you type your delivery address, the partial text (without your other details) is sent from our server to SearchApi (searchapi.io), which returns Google Maps address suggestions.
  • Google Ads — when advertising measurement is enabled, we may load a Google Ads tag that uses cookies. See How Google uses data and Google Ads Settings.

We do not sell your personal information.

Cookies

We use a session cookie solely to protect the order form against cross-site request forgery (CSRF). This cookie is required for the form to work and is not used for advertising. If Google Ads tracking is enabled, Google may set additional cookies as described above.

Retention

We keep order records as long as needed for delivery, accounting, dispute resolution, and legal obligations, then delete or anonymize them.

Your rights

You may request access to, correction of, or deletion of your personal information by emailing support@orderaqua.ca or calling +1 (416) 798-7675. We will respond within a reasonable time as required by law.

Contact

AquaFlow Water Delivery Inc.
45 Villarboit Crescent, Concord, ON L4K 4R2, Canada
support@orderaqua.ca · +1 (416) 798-7675