Refund & Cancellation Policy

Effective date: November 9, 2025

Cancellation

You may cancel your order at any time before delivery for a full refund. Contact us by phone or email as soon as possible so we can stop the delivery if the driver has not yet arrived.

Defective or poor-quality product

If a bottle is damaged or the water quality is poor, contact us. You choose either a free replacement or a refund for the affected product.

How refunds are issued

Refunds are returned to your original payment method within 7 business days after we approve the cancellation or refund request.

Contact

To cancel or request a refund: support@orderaqua.ca or +1 (416) 798-7675.

AquaFlow Water Delivery Inc.
45 Villarboit Crescent, Concord, ON L4K 4R2, Canada